Did you know that adiaŭ has a team to help your company succeed?
Ensuring the satisfaction of all customers when using the adiaŭ solution is one of the company’s main goals and philosophy. The success of all our customers necessarily results in the success of the entire business. Adopting proactive strategies and ensuring customer satisfaction is the responsibility of the Customer Success department, which monitors all results obtained, solves problems and interferes with possible dropouts. By understanding the needs of each client, specific and targeted actions are proposed to meet their demand, this happens in three ways: listening, responding and guiding according to their needs.How does adiaŭ guarantee customer satisfaction?
With personalized service, we know the reality of the client, offer several contact channels and suggest practices that guide daily actions. We provide a fully online experience, with easy, fast and secure access for clients and their families, generating a chain of inclusion and welcome through true technological immersion.How does adiaŭ’s Customer Success Department work?
Adiaŭ’s Customer Success Department accompanies each of our customers throughout their journey to inclusion and success; inclusion because we allow our clients to allow, through technology, all the important people in the grieving process to be present with each family assisted; and success because adiaŭ technology allows each company to meet the demand for services offered to all people who follow the ceremony online, generating new business.Evaluation meetings with managers
The journey begins with the evaluation meetings and results goals so that each company is satisfied with what it intends to do when hiring the adiaŭ service. By measuring the results in the indicator evaluation meetings, we are able to jointly identify the biggest challenges faced by the teams, especially with regard to the approach to each service provided. Our Customer Success team is always prepared to assist with all the needs of each company that has our technology.Specific training for the entire team
Another important step in the Customer Success process is training the team to make the best use of the adiaŭ platform, internalizing the importance of all its features, both for all the families served and for the company itself. These trainings can involve the entire management of the company, but mainly the operational teams, such as customer service, for example. These teams play a fundamental role in providing the service to families, and are extremely important for the success of the operation. The training sessions discuss topics such as approaching family members, the company’s internal communication, and all of the technology’s functionalities. All training is provided by the adiaŭ Customer Success team, without any investment on the part of the customer.Follow-up of indicators
The platform provides, through a complete dashboard, the analysis of the results obtained by the accesses; welcome numbers and interactions that will indicate the current scenario of the company, demonstrating the entire alignment of the team and the adhesion and engagement of the families. In this way, we can set goals and signal points for continuous improvement.Result: success!
By better understanding the customer’s behavior and needs, the Customer Success department is also responsible for leading the expansion of services in companies, assisting in the perception of bottlenecks and guiding so that this important service is actually offered to all families served, ensuring inclusion and relationship in this important moment. This great commitment to the satisfaction of all our customers and also of all the families that benefit from technology closes a virtuous cycle of success, consolidated in all its stages! If you own or represent a company in the funeral sector but are not yet a customer, how about learning about the complete solution? Click here, check out everything that adiaŭ can offer and be enchanted by our Customer Success team! Text written by Beatriz Regina Brixner